Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only. We reserve the right to not offer a refund or a EV Market Returns Card.
The following items cannot be returned if you change your mind:
Target will accept returns and provide you with a EV Market Returns Card, refund (refund will be provided using original payment method) or repair where:
EV Market may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. We reserve the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect.
Please be aware that data may be lost during the repair process of electrical and electronic products. It is the responsibility of the customer to ensure that all personal data is deleted before return to EV Market.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.
In the instance of large beds and bedheads, the collection fee will be incurred by the business if the product is found to be not of unacceptable quality, faulty or otherwise be in breach of the Consumer Guarantees. However, if no fault is found, or it is found to be acceptable according to the Consumer Guarantees, the collection fee will be the responsibility of you. Customer Support on 07 3184 6169 to discuss arrangements .
Physical gift cards cannot be returned if you change your mind. They also will not be exchanged for another denomination or tender such as cash. EV Market will accept returns and provide you with a EV Market Returns Card where the item is faulty or is not of acceptable quality. Please note that EV Market is not responsible for and is unable to replace gift cards which are lost or stolen.
Returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents:
Note
When returning a product, you will be asked for information that is relevant to your return, or to satisfy legislative requirements. If you do not provide this information, then we may be unable to process your return.
When returning a product, with adequate proof of purchase, you will be asked for your signature as authorisation of the return transaction. If you do not have adequate proof of purchase, you will be asked to provide photo or other suitable identification containing your full name, signature and expiration date, so that your name and signature can be verified. The identification information you provide may be accessed by authorised EV Market team members and authorised third parties for the purpose of fraud investigations and fraud protection activities. Information collected will be securely stored for a reasonable period of time and may be used for the purposes of research and analysis, and may be disclosed to Government departments upon request, where required or authorised by law.
Non-EV Market branded product may not be accepted for return without adequate proof of purchase. This policy does not override EV Market's statutory obligations under the consumer guarantees.
EV Market reserves the right to assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.
You will be asked for information that is relevant to your return or to satisfy legislative requirement. If you do not provide this information, then we may be unable to process your return. When returning merchandise with proof of purchase, you will be asked for your signature as authorisation of the return transaction. If Target agrees to a return without adequate proof of purchase, you will be asked to provide identification containing your full name. EV Market will record your name and form of identification provided, which may be accessed by authorised EV Market team members for fraud protection activities. Information collected will be securely stored in accordance with EV Market's Privacy Policy.
Products ordered through EV Market (with the exception of those nominated as online only large products) and via Click and Collect, can be returned to any of our stores, with proof of purchase. For change of mind on returns or exchanges for online only large (such as beds and bedheads), the delivery fee is non-refundable.
If you live a long way from your nearest EV Market, we recommend contacting Customer Support on 07 3184 6169 for assistance prior to travelling to a store to return your item. Remember also, when returning items in accordance with Target’s Return Policy, you don't need to return to the store of purchase, you can attend any Target store.
If the purchase was made through a buy now pay later facility, the refunded money will be returned to the account held, and the balance will then be adjusted accordingly.
To find out more about Afterpay visit www.afterpay.com
